Experienced customer portal developer for the retail industry

Why build a custom customer portal?

Customer portals are a highly effective and popular tool employeed across almost every industry. They provide your customers with on-demand access to account information, reduce your support costs and increase the overall credibility of your business.

As more and more people come online, a good customer portal is almost a pre-requisite for any modern business. Customers have come to expect an ability to do business in real-time and if you're not offering this service, they will likely find somebody who can.

Software for the retail industry

The digital economy has radically changed how consumers engage, shop, and expect to be served. Brand trust, product, and service experience matter more than ever. Digitally enabled consumers expect frictionless shopping and personalized offers and experiences. Continuous real-time social feedback allows retailers to respond and adapt rapidly to consumer needs and preferences. The role of the store is changing. This represents a unique opportunity for retailers to maintain andexpand customer proximity. They can digitalize their store, explore new formats, and leverage their physical footprint aspart of a holistic differentiated strategy. As new digital-first competitors and innovative business models continue to emerge, retailers must embrace disruption and vertical integration are reshaping the traditional retail landscape.

Should you build or buy?

In the retail industry there is already a lot of great off-the-shelf software and we encourage you to explore these first.

We find however, that in most cases this software will get you 80 percent of your requirements but are not flexible enough to get that last 20 percent. This is where Blackball steps in - we craft a specialist solution for you, because your data or business case is itself specialized.

Blackball's competitive advantage

Because each implementation is different - by definition - we do not offer an out-of-the-box solution as such. However, our competitive advantage is Foundation - an underlying framework we've developed which lets us quickly roll out and maintain enterprise-level software much more quickly than our competitors. Further to this, Foundation will take care of things like exception monitoring, SMS notifications, data cachingetc - freeing us up to focus on only the "customized" part of your application.

Benefits of building custom software:

Own the intellectual property

Provide your business with a unique competitive advantage

Built to suit the exact needs of your organization

Have control over how your buiness and customer data is managed

Use your own branding or whitelabel the solution and sell to others

About Blackball Software

Blackball has been building software since 2004. We've built multi-national systems processing millions of data points hourly. We've built financial compliance and monitoring systems. Our software is in some of the largest manufacturing plants in the country.

But we've also built software for a huge number of small & medium size customers - from retail stores needing real-time sales info on their clients, to small businesses with an e-commerce requirement, to startups with a hot idea but not-so-hot bank balance.

And now we bring that experience to you

We don't build software anymore - in many cases your systems can be built using a mix of off-the-shelf products and No Code platforms.

However, this approach lacks one thing - experience. Blackball has a unique insight into the needs of the entire spectrum of clients and we've realized that, although different in scale and budget, most software projects have the same fundamental requirements. Customer-facing features like high-performing reports, data management & email notifications. And just as importantly, architectural features like caching, localisation, API access, multi-threading and data synchronization.

We even wrote the book about it

Get a lifetime's worth of tips and insights with our book - How to know if your software developer is trying to kill you. By developers for non-developers, this no-nonsense book will give you a strong foundation to review developers, technologies, tools and architecture for your next software project.

And all for the price of about 15 minutes of professional consultancy time - this one's a no-brainer.

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Looking to integrate another software platform? We can help! Contact us

Need a custom customer portal for your retail stores? We can help.