Experienced customer portal developer for the insurance industry

Why build a custom customer portal?

Customer portals are a highly effective and popular tool employeed across almost every industry. They provide your customers with on-demand access to account information, reduce your support costs and increase the overall credibility of your business.

As more and more people come online, a good customer portal is almost a pre-requisite for any modern business. Customers have come to expect an ability to do business in real-time and if you're not offering this service, they will likely find somebody who can.

Software for the insurance industry

The insurance industry today is impacted by new market entrants from other industries, new competition from insurtechs, and technologies such asartificial intelligence (AI), the Internet of Things (IoT), and blockchain. In addition, customers, insurance agents, brokers, and internal employees expect other digital propositions and experiences. For consumers, the personalization and consideration of lifestyle and related protection services are more important than ever. Therefore, insurers are forced to change from providing, for example, auto insurance to offering end-to-end intelligent mobility services far beyond the traditional insurance business model. A new generation of customers and colossal amounts of data that relate people, houses, cars, goods, activities, and events need to be managed by solid end-to-end solutions and digital platforms that are fully enabled with the latest intelligent technologies.

Should you build or buy?

In the insurance industry there is already a lot of great off-the-shelf software and we encourage you to explore these first.

We find however, that in most cases this software will get you 80 percent of your requirements but are not flexible enough to get that last 20 percent. This is where Blackball steps in - we craft a specialist solution for you, because your data or business case is itself specialized.

Blackball's competitive advantage

Because each implementation is different - by definition - we do not offer an out-of-the-box solution as such. However, our competitive advantage is Foundation - an underlying framework we've developed which lets us quickly roll out and maintain enterprise-level software much more quickly than our competitors. Further to this, Foundation will take care of things like exception monitoring, SMS notifications, data cachingetc - freeing us up to focus on only the "customized" part of your application.

Benefits of building custom software:

Own the intellectual property

Provide your business with a unique competitive advantage

Built to suit the exact needs of your organization

Have control over how your buiness and customer data is managed

Use your own branding or whitelabel the solution and sell to others

About Blackball Software

Blackball has been building software since 2004. We've built multi-national systems processing millions of data points hourly. We've built financial compliance and monitoring systems. Our software is in some of the largest manufacturing plants in the country.

But we've also built software for a huge number of small & medium size customers - from retail stores needing real-time sales info on their clients, to small businesses with an e-commerce requirement, to startups with a hot idea but not-so-hot bank balance.

And now we bring that experience to you

We don't build software anymore - in many cases your systems can be built using a mix of off-the-shelf products and No Code platforms.

However, this approach lacks one thing - experience. Blackball has a unique insight into the needs of the entire spectrum of clients and we've realized that, although different in scale and budget, most software projects have the same fundamental requirements. Customer-facing features like high-performing reports, data management & email notifications. And just as importantly, architectural features like caching, localisation, API access, multi-threading and data synchronization.

We even wrote the book about it

Get a lifetime's worth of tips and insights with our book - How to know if your software developer is trying to kill you. By developers for non-developers, this no-nonsense book will give you a strong foundation to review developers, technologies, tools and architecture for your next software project.

And all for the price of about 15 minutes of professional consultancy time - this one's a no-brainer.

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Need a custom customer portal for your insurance company? We can help.